Custom Print - Frequently Asked Questions

Will my print be matted or framed?

Our online print order does not include matting or framing. Matting and framing can be a very personal preference. Many people prefer to wait and choose a mat and frame that fits in with their home/office decour. We will do custom matting and framing upon request.

Will a print be cropped the same way as seen on this website?

Many photos on this website are displayed showing the full frame and may not be the ideal cropping for a finished printed photograph. Many golf photos become more visibly pleasing when cropped to a narrow format, such as 25” x 15.5”. Our standard print sizes are based on the longest dimension of the actual image. The paper size will be one to two inches longer on each side.

How are my prints delivered?

All prints are carefully packaged and shipped by FedEx International Economy service. Each shipment is fully insured and can be traceable at any time during route.

How long will it take to receive my print?

Most print sales will go out within a couple of days after an order is received and paid for. If we are on location it may take a 5-10 days.

What happens if my print arrives damaged?

We guarantee the safe delivery of our prints. But if in the unlikely case a print is damaged during transit we will replace your print at no charge.

How long will prints last?

Our prints are made with archival paper and ink and if properly displayed will last a lifetime from fading.

Will a print fade in the sun?

All artwork will fade over time when displayed in direct sunlight. For best protection against fading it is highly recommended all artwork be displayed not in direct sunlight but in subdued light and correctly framed using UV protected glass.

What happens if my print fades?

We want you to have continued enjoyment with your print over many, many years. We offer a lifetime guarantee against fading. If for any reason your print fades, send it back to us and we will replace it free of charge during the lifetime of the original owner.

Can I have a print made in a different size than those listed?

Yes, just contact us and tell us what you want. We'll provide you with a custom price. There may be a surcharge because it is not a standard size for us.

Can I contact you regarding my print order?

Yes, contact us by telephone toll free at 800.428.9108 otherwise call our direct line at 416.410.5199 or email at info@clivearber.com